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# Shipping Policy **Last updated: July 2026** ## Processing Time Orders are typically dispatched within **24–48 hours** after payment confirmation. You will receive an email notification once your order has been dispatched. During sale periods or peak seasons, processing may take slightly longer. We appreciate your patience. ## Shipping Destinations We currently ship to addresses within **New Zealand**. ## Estimated Delivery Times | Destination | Estimated Delivery | |---|---| | New Zealand | 5–14 business days | Delivery times are estimates and may vary due to carrier delays. ## Shipping Costs Shipping is **free** on all orders across New Zealand. No minimum spend required. ## Order Tracking Once your order has shipped, you will receive a tracking number by email. You can use this number to follow your shipment through our tracking page. ## Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us at **support@johnandsarah.com** with your order number. We will investigate and do our best to resolve the situation promptly. ## Questions? For any shipping-related questions, please reach out to us at **support@johnandsarah.com**.